TERMS OF USE

These terms apply when you use euimports.store or order from EU Imports | Marketplace ("EU Imports", "we", "us"), based in Tema, Ghana. By using the site or placing an order, you agree to them. If you don't agree, please don't use the site.

1. What we do

We source and import goods from China and Ghana for businesses, homes and shops, and deliver them in Ghana. You can order products listed on this site, or ask us to find something that isn't listed.

2. Products and pictures

We describe products as accurately as we can. Pictures may be examples of the item; the exact colour, finish or packaging can differ slightly between suppliers. Where details matter to you (size, model, specification), tell us before you order and we will confirm them.

3. Prices

• Prices are in Ghana cedis (GH₵).
• Items marked "Price on request" depend on the supplier, shipping and exchange rate at the time. We confirm the price with you before you pay.
• Delivery is not included in the prices on the site. We agree the delivery fee with you after you order.
• If a listed price is clearly wrong, we will tell you before we take payment, or refund you if you have already paid.

4. Placing an order

You can order in two ways:

• On WhatsApp: the site sends us your order with every item, quantity and price. Your order is accepted when we confirm it with you on WhatsApp.
• With Paystack: you pay online for items with a fixed price. Your order is accepted when Paystack confirms the payment to us.

If we can't source an item, or the price or delivery time changes in a way you don't accept, we will tell you and either offer an alternative or cancel that item and refund what you paid for it.

5. Payment

Card and mobile money payments are handled by Paystack on its own secure page. Your card or mobile money details never reach this website. Paystack's own terms also apply to your payment.

6. Delivery

Delivery times depend on the item, the supplier and the shipping route; items from China take longer than items already in Ghana. Any time we give you is our best estimate, not a guarantee. We will keep you updated on WhatsApp. Please make sure the phone number and delivery address you give us are correct.

7. Problems, returns and refunds

If an item arrives damaged, is not what you ordered, or doesn't arrive, message us on WhatsApp with your order reference (it starts with EU-) and photos where you can. We will work with you to put it right.

8. Reviews and requests

When you write a review or send a request, you confirm that it is honest and your own, and that it contains nothing unlawful, offensive or misleading, and no one else's personal details. We check reviews before publishing them and may decline or remove any review.

9. Using the site

Please don't misuse the site: no attempts to break in, overload it, send spam or place fake orders. We may refuse service or cancel orders that look fraudulent.

10. Names and logos

The EU Imports name and logo belong to EU Imports. Other names and logos on the site (for example WhatsApp, Paystack, Visa, Mastercard, MTN, Telecel and TikTok) belong to their owners and are shown only to say how you can contact us or pay. Product brand names belong to their owners; we are not an official dealer of any brand unless we say so.

11. Our responsibility

We take care to run the site and handle orders well, but the site may sometimes be unavailable or contain mistakes. Nothing in these terms takes away rights you have under Ghanaian law as a consumer.

12. Privacy

How we use your details is explained in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. The version in place when you placed your order applies to that order.

14. Law

These terms are governed by the laws of Ghana.

15. Contact

Questions about these terms? Message us on WhatsApp or call 055 611 7681 or 055 740 1819.